• This Week: Shifting From Selling To Services.
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    Advances in manufacturing and the reach of digital technology have reduced speed to market and the ability to differentiate new products. Add to that choice-fatigued customers who want brands to “speak to them,” addressing their personal needs and desires, and it’s easy to see how product innovation is transforming into experience innovation, which in turn is shifting customer interaction from selling a product to providing a service of one kind or…

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  • The Future Of Books In A Digital World.
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    Around 300,000 new ebooks are released every year on Amazon; in an online survey this June, research firm Codex Group LLC found that Amazon had 40% of the new book market, accounted for 62% of all print books sold online, and controlled 64% of the e-book market. Further, between Amazon, Barnes and Noble (the largest brick-and-mortar bookstore), and the merger of Penguin with Random House (making it the biggest publisher in the world), the landscape of the book world is now dominated…

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  • When Everything Is Smart.
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    We’re quickly moving from a world of ubiquitous computing to “the internet of everything” (or IoE). As chips become cheaper and cheaper to produce, they will become imbedded in everything from your lawn sprinklers to your toothbrush. Gartner Research has estimated that the number of connected devices could surpass 30 billion in the next five years—that’s bigger than the size of the smartphone, PC, tablet, connected car and wearable market, …

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  • Taylor Swift, Ghost Tunes And The Disruption Of The Music Industry.
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    Music sales at the iTunes Store have fallen more than 13% this year, while revenue from streaming services jumped nearly 30% in the first half of 2014, according to the RIAA (Recording Industry Association of America). That said, driven by a long debate over whether streaming services pay artists enough, the industry is at a crossroads. These statistics and more highlight a growing fragmentation of the music industry with massive distribution platforms not only competing…

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