Managing Complexity.

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We’re entering an era of overwhelming complexity, where volatility, uncertainty and ambiguity rule. Organizations are being required to deal with what are now very complex decision making environments, affected by many factors that demand constant adaptation and speed of response. From diversity in business models, management systems, and employees to diversity in customers, suppliers, and socio-political systems, leaders must respond to an ever-increasing variety of often-conflicting demands from multiple stakeholders, at an accelerated pace that traditional businesses are not equipped to handle. 

“Complicated structures and policies that promote a control mindset, where standard operating procedures presume answers to known problems, leave little room for creativity, innovation and the new patterns of behaviour required to solve complex challenges. According to Shari Ballard, Executive Vice-President of Best Buy, “Look at why big companies die. They implode on themselves. They create all these systems and processes – and then end up with a very small percentage of people who are supposed to solve complex problems, while the other 9 percent of people just execute”. —Ivey Business Journal

As we enter this new era, (and new year!), our topic for this week is Managing Complexity, from how to handle it to examples of it being done well.

In : LEADERSHIP

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